12 January 2022 - Modern Re-design to Transform Customer Experience

After months of detailed planning and development, Council is transforming the digital experience for our customers with a new design and structure for Council’s website. The new web site will provide easier navigation, reorganised content and improved accessibility.

Council’s long-term vision is to provide a customer focused and informative web site that is easy to navigate and provides our customers with an “one-stop shop” for accessing Council services.

In improving the digital experience of our customers, we have not diminished the other ways that Council can be contacted, face to face at our Customer Service Centres or through phone or email.

Cassowary Coast Regional Council Mayor Mark Nolan said community feedback received in Council’s Community Scorecard has highlighted our community’s desire to stay informed and be provided with digital access to online Council services.

“Our focus is to make our website as user-friendly as possible, so navigating for essential services like paying a bill or registering your pet can be completed with ease and simplicity.

“The new website, alongside the recently launched Your Say community engagement platform, are key resources our community can utilise to access Council services, actively engage with Council and remain informed on Council projects and events. 

“More than just a revamped look, the new website will improve user accessibility on mobile and laptop devices and will provide a more customer-intuitive page structure and we hope the community will find these changes helpful when seeking out Council’s services” said Councillor Nolan.

We encourage our community to check out our new website at www.cassowarycoast.qld.gov.au when it launches on Wednesday 18 January, 5:00pm.