Current planned and unplanned water outages are shown below.
Unplanned water supply outages usually occur due to a leak or burst in a water main. In some cases, we need to temporarily disconnect the water supply to surrounding areas so the pipe can be repaired.
Planned water supply outages usually occur due to our water main replacement program. In some cases, we need to temporarily disconnect the water supply to surrounding areas so the pipe can be installed or reconnected.
| Location | Status | Description | Affected Areas | Duration | Date and Time |
| Sundown Road, Sundown | Scheduled Works | Scheduled Maintenance Work Carried To Water Pump Station |
Sundown Road, Pandanus Road, Edgerton Road and Hill Road from 166 Sundown Road, Sundown.
Approx 70 properties affected - experiencing low water pressure |
4 days | Between 19-22 November 2024 |
| Silkwood-Japoon Road, Silkwood. | Emergency works | Water main shutdown to undertake emergency works on broken galvenised main |
129 to 268 Silkwood – Japoon Road, Silkwood, Henry Street and George Street Silkwood. Approx 40 properties may experience loss of water |
3 hours | 9am and 12pm Thursday 21 November 2024 |
| Vicotria Street, Cardwell | Scheduled Works (continued) | Replacement of Water Main on Victorra Street, Cardwell | Approx 30 Properties will expereince loss of water between on Victoria Street, between Richards and Liverpool Street. | 4 hours |
9am to 1pm Thursday 21 November 2024 |
* times indicated are approximate only and subject to change due to specific job requirements.
Once water supply has been restored, the outage will be removed from this list.
What happens once water supply has resumed?
Once the water is reconnected, residents may find their water to appear milky in colour. This is due to air and some debris entering the pipes. We suggest customers run a outside tap for a few minutes until the water runs clear. During this time, water is still safe for use.
Once the issue has been resolved, if your water supply does not resume, low pressure is experienced or water remains discoloured for some time please contact Council’s Customer Service on 1300 763 903 to report the fault.
