Water Interruptions

Current planned and unplanned water outages are shown below.

Unplanned water supply outages usually occur due to a leak or burst in a water main. In some cases, we need to temporarily disconnect the water supply to surrounding areas so the pipe can be repaired.

Planned water supply outages usually occur due to our water main replacement program. In some cases, we need to temporarily disconnect the water supply to surrounding areas so the pipe can be installed or reconnected.

Date Location Description Affected Areas Duration
Wednesday 4 February Victoria Street, Silkwood Scheduled works will be carried out on Wednesday, 4 February 2026 to connect a newly replaced 100 mm water main along Victoria Street, Silkwood. To complete these works, the water main will be temporarily shut down. As a result, approximately 10 properties will experience a loss of water supply during the works. Residents/businesses have already been notified.  Affected properties include:
  • 26 to 16 Victoria Street, Silkwood
  • 2 Silkwood–Japoon Road, Silkwood
  • Two properties located on the western side of the highway, north of the highway intersection:
    • Lot 537 on Plan NR7116
    • Lot 509 on Plan NR6315
 The water will be shut down from approximately 8:00 am to 3:00 pm
Thursday 29 January  12 Palmerston Highway, Belvedere Emergency works are being carried out on a 300 mm broken water main at 312 Palmerston Highway, Belvedere. The main is being shutdown to undertake repairs, there will be approximately 50 properties that will experience loss of water. Plumbers are on site and the water will be shut down for approximately (4) four hours from 10am. Approximately 50 properties that will experience loss of water. Approximately (4) four hours from 10am
Thursday 29 January Intersection of Clancy Street / Breen Street, East Innisfail.

 

 Scheduled works will be carried out on Thursday, 29 January 2026 a 100 mm water main to connect renewed water mains at the intersection of Clancy Street / Breen Street, East Innisfail. The main is being shutdown to undertake the required works, there will be approximately 24 properties that will experience loss of water. Residents/businesses have already been notified.  Please note water will be restored each afternoon if the work needs to be extended.  The work will affect properties from the intersection of Clancy Street / Mourilyan Road up to and including the intersection of Clancy Street / Breen Street, East Innisfail.  The water will be shut down from approximately 9:00 am to 3:00 pm.
Tuesday 27 January  

Hielscher Street, Bineham Street, Cairns Street, Clarke Kennedy Street and McDonald Street, Tully.

 Council’s contractors undertook flushing and scouring of the newly replaced water mains today. This work forms part of the preparation for upcoming commissioning activities, which will connect the new water mains to the existing water reticulation system. Commissioning is expected to occur over the next couple of weeks. Affected customers will be notified in advance of any planned water supply interruptions.  Hielscher Street, Bineham Street, Cairns Street, Clarke Kennedy Street and McDonald Street, Tully.

 

  Commissioning is expected to occur over the next couple of weeks. Affected customers will be notified in advance of any planned water supply interruptions.
Monday 19 January Intersection of John Street and Victoria Street, Silkwood Scheduled works will be carried out on Monday, 19 January 2026 on a 150mm water main to connect the renewed water main to existing mains at the intersection.  Approximately (9) properties that will experience loss of water. 26-16 Victoria Street, Silkwood as well as 2 Silkwood-Japoon Road, Silkwood and two properties on the Bruce Highway (western side only - Lot 537 NR7116 and Lot 509 NR6315) to the north of the Bruce Highway/Silkwood-Japoon Road/Murdering Point Road intersection.

 

  9:00am - 12:00pm
Wednesday 14 January  55 Bingil Bay Road, Bingil Bay  This area has had a further main break this morning, the water is currently off and will be for approximately (6) six hours from now. Council plumbers are on site undertaking repairs.  Approximately 12 properties that will experience loss of water. The properties affected are between Mor-gan-o Street and Plantation Drive, Bingil Bay.  Approx. (6) six hours.
Monday 12 January  55 Bingil Bay Road, Bingil Bay Emergency works being carried out on a 100mm broken water main at 55 Bingil Bay Road, Bingil Bay. The main is being shutdown to undertake repairs. Plumbers are on site. Approximately 12 properties that will experience loss of water. The properties affected are between Mor-gan-o Street and Plantation Drive, Bingil Bay. Approx. (4) four hours.
Monday 12 January Fallon Road, Brischetto Drive, Williamson Road, Kirk Road and Carmarlinghi Road, Garradunga.  Due to a power outage on Fallon Road, Garradunga properties may experience low pressure or no water.  Fallon Road, Brischetto Drive, Williamson Road, Kirk Road and Carmarlinghi Road, Garradunga.  Water due to be restored at approximately 2:00pm
Monday 12 January Etty Bay Road, Etty Bay Scheduled works will be carried out to repair a 100mm water main at Etty Bay Rd, Etty Bay, near the causeway (between 332 and 389 Etty Bay Road, Etty Bay). The main is being shutdown to undertake the required works.  15 properties that will experience loss of water. 

 Thursday 15th and Friday, 16th January 

9:00am - 4:00pm
Thursday 8 January  Cairns Street, Tully Emergency works are being carried out on a broken water main at Cairns St, Tully. Water will be shutdown to undertake repairs. Plumbers are on site. Approx. 13 Properties that will experience loss of water.

Approx. 4 hours 

4:00pm-8:00pm
Thursday 8 January  Sandy Creek Road, Jarra Creek  Emergency works are being carried out on a 50mm broken poly water main on Sandy Creek Road, Jarra Creek. Plumbers are on site and the water is shut down.   All 5 properties on sandy Creek Road. Approx. 2 hours. 
Tuesday 6 January North Maria Bridge, Bruce Highway, Silkwood The main is being shutdown to undertake repairs. Approximately 8 properties will experience loss of water - affected areas are all 3 properties on Formosa Road and all 5 properties along the Bruce Highway, Silkwood.  8am-2pm
Monday 15 December 1-25 Holland Street, Wongaling Beach
 Emergency works are being carried out on a damaged water main at 1-25 Holland Street, Wongaling Beach. The main is being shutdown to undertake repairs. Plumbers are on site. Approximately 13 properties. Approximately 4 hours, from 2.40pm-6.40pm.
Wednesday 4 November  Ida and May Streets, Mighell  Scheduled works will be carried out on Friday, 12 September 2025 to reinstate the road surface along Ida and May Streets following the replacement of the water main. Residents/businesses have already been notified. The contractors will be on site from approximately 7:00 am to 4:00 pm.
 Monday, 15 September 2025 until Friday, 14 November 2025 Monica Street, South Innisfail. The works will affect Monica Street from the intersection of Mourilyan Road to 39 Monica Street. Scheduled works will be carried out to replace the existing 100 mm water main along.  There will be approximately 10 properties which may experience interruptions. Approx. one month, weather permitting.
         

* times indicated are approximate only and subject to change due to specific job requirements.

Once water supply has been restored, the outage will be removed from this list.

What happens once water supply has resumed?

Once the water is reconnected, residents may find their water to appear milky in colour. This is due to air and some debris entering the pipes. We suggest customers run an outside tap for a few minutes until the water runs clear. During this time, water is still safe for use.

Once the issue has been resolved, if your water supply does not resume, low pressure is experienced, or water remains discoloured for some time please contact Council’s Customer Service on 1300 763 903 to report the fault.

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