Current planned and unplanned water outages are shown below.
Unplanned water supply outages usually occur due to a leak or burst in a water main. In some cases, we need to temporarily disconnect the water supply to surrounding areas so the pipe can be repaired.
Planned water supply outages usually occur due to our water main replacement program. In some cases, we need to temporarily disconnect the water supply to surrounding areas so the pipe can be installed or reconnected.
| Location | Status | Description | Affected Areas | Duration | Date and Time |
| Carroo Close, Innisfail Estate | Emergency Works Underway | Water main shutdown to repair 100mm broken water main | Approx 6 properties affected | 4 (four) hours | Wednesday, 16 July 2025 |
| Ida and May Streets, Mighell | Scheduled works | Water main replacement works | Approx 20 properties will be affected by works,
Customers will be notified in advance of any water supply disruptions. |
6 weeks | Monday, 28 July 2025 to Mid September Weather Permitting. |
| StationStreet, Innisfail | Scheduled Works | Water Main Renewal Works | 10 properties to experience intermittent loss of water | Approx 8 weeks | 2 June to 1 August (weather permitting) |
* times indicated are approximate only and subject to change due to specific job requirements.
Once water supply has been restored, the outage will be removed from this list.
What happens once water supply has resumed?
Once the water is reconnected, residents may find their water to appear milky in colour. This is due to air and some debris entering the pipes. We suggest customers run a outside tap for a few minutes until the water runs clear. During this time, water is still safe for use.
Once the issue has been resolved, if your water supply does not resume, low pressure is experienced or water remains discoloured for some time please contact Council’s Customer Service on 1300 763 903 to report the fault.
