Current planned and unplanned water outages are shown below.
Unplanned water supply outages usually occur due to a leak or burst in a water main. In some cases, we need to temporarily disconnect the water supply to surrounding areas so the pipe can be repaired.
Planned water supply outages usually occur due to our water main replacement program. In some cases, we need to temporarily disconnect the water supply to surrounding areas so the pipe can be installed or reconnected.
| Location | Status | Description | Affected Areas | Duration | Date and Time |
| Railway and Shell Street, Goondi Hill | Scheduled Works | Water main being shutdown to undertake maintenance works | 1 Property will experiece loss of water | 6 hours | Friday 28 March 2025 |
| In front of 127 Palmerston Drive, Goondi Bend | Scheduled Works | Water main being shutdown to undertake maintenance works | 10 properties will experience loss of water | 8 hours | 8am to 4pm - Thursday 27 March 2025 |
| Fitzgerlad Street, East Innisfail between Agnes and Coronation Drive, East Innisfail | Scheduled Works | Required maintenance works to reinstate driveway access | Approx 6 properties will be directly effected | 3 days | Monday 7 to Wednesday - 9 April 2025 (weather permitting) |
| Ryan and Hickey Street, East Innisfail | Scheduled Works | Portion 2 Water Main Replacements East Innisfail |
Ryan / Hickey Streets between the intersection of Ryan and Clancy Streets to the Hickey and Bliss Street intersection. |
6 Weeks (approx- weather permitting) | 3 March to Mid April 2025 |
| East Innisfail | Planned Works | Water Main Renewal works | Heavey Street, Mary Street, Intersection of Heavey and Cahill Streets | Approximately 8 weeks | Commence on Wednesday, 8 January 2025 and anticipated finish in early March 2025 |
* times indicated are approximate only and subject to change due to specific job requirements.
Once water supply has been restored, the outage will be removed from this list.
What happens once water supply has resumed?
Once the water is reconnected, residents may find their water to appear milky in colour. This is due to air and some debris entering the pipes. We suggest customers run a outside tap for a few minutes until the water runs clear. During this time, water is still safe for use.
Once the issue has been resolved, if your water supply does not resume, low pressure is experienced or water remains discoloured for some time please contact Council’s Customer Service on 1300 763 903 to report the fault.
