Current planned and unplanned water outages are shown below.
Unplanned water supply outages usually occur due to a leak or burst in a water main. In some cases, we need to temporarily disconnect the water supply to surrounding areas so the pipe can be repaired.
Planned water supply outages usually occur due to our water main replacement program. In some cases, we need to temporarily disconnect the water supply to surrounding areas so the pipe can be installed or reconnected.
| Location | Status | Description | Affected Areas | Duration | Date and Time |
| East Innisfail | Planned Works | Water Main Renewal works | Heavey Street, Mary Street, Intersection of Heavey and Cahill Streets | Approximately 8 weeks | Commence on Wednesday, 8 January 2025 and anticipated finish in early March 2025 |
| Fitzgerald Stree, East Innisfail | Scheduled Works | Undertake a cut-in on the water main | Agnes Street and Coronation Drive | 1 Day | Wednesday, 22 January 2025, from approximately 9:00 am to 3:00 pm weather permitting |
* times indicated are approximate only and subject to change due to specific job requirements.
Once water supply has been restored, the outage will be removed from this list.
What happens once water supply has resumed?
Once the water is reconnected, residents may find their water to appear milky in colour. This is due to air and some debris entering the pipes. We suggest customers run a outside tap for a few minutes until the water runs clear. During this time, water is still safe for use.
Once the issue has been resolved, if your water supply does not resume, low pressure is experienced or water remains discoloured for some time please contact Council’s Customer Service on 1300 763 903 to report the fault.
