Domestic Waste Collection Update

Have you missed a bin collection?

Council has transitioned to a new service provider to collect kerbside waste and we've discovered that collection days across a small number of streets have differed from Council’s official service route.

To keep our collections running smoothly please remember the following:

• Place your bin out before 6 AM on your collection day, or preferably the night before.
• Make sure your bins are out on their normal day.  Not sure when your bin is scheduled for pick-up? Visit http://www.cassowarycoast.qld.gov.au/domestic-waste... and enter your street name into the 'Garbage Collection Service Days’ tool.
• Separate trucks - one for Wet Waste and one for Dry Waste.  So please leave the bins on the kerb until a second truck has arrived.
• Report missed collections: If your bins aren’t collected by 6pm on your normal day, fill out the form here www.cassowarycoast.qld.gov.au/missed-bin-form or call our friendly customer service team at 1300 763 903.

We sincerely apologise for any confusion this may have caused and appreciate your patience and understanding through this transition period while our new service providers are working hard to ensure no bins are missed.

Please share this message with neighbours who may have also missed a bin service recently.