Join The Conversation – One Coast Cassowary Coast Community Scorecard
Cassowary Coast Regional Council wants you to join the conversation and share feedback on what is important to residents and where council should focus its attentions.
The One Coast: Cassowary Coast Community Scorecard will provide an opportunity for residents to have their say on Council services and facilities, community and customer service satisfaction, inform regional challenges, and service priorities.
Community members aged 14 years and older, are invited to join the conversation by providing feedback in a safe anonymous way via the online survey or completing a physical copy mailed to households.
To facilitate the scorecard, Council engaged CATALYSE an independent research company who has conducted Community Scorecards for close to 140 councils across Australia.
Councillor Trudy Tschui said the scorecard will benchmark Council’s performance across a range of measures and identify ways to improve service and delivery to residents, guide future projects, and organisational improvement.
“Like every organisation trying to achieve change, we want to know how we can better serve our community, develop our region, and provide a positive experience with Council. The scorecard facilitates those conversations.
“We want to see the whole community joining the conversation to ensure the data collected represents the priorities of our wider community. Each household will receive one physical copy of the scorecard and any additional scorecards required can be completed online.
“The scorecard findings will be shared with our community and we will work together to improve, create change and initiatives to ensure our region continues to be a great place to be.
“I encourage residents to offer genuine feedback, as this is a valuable opportunity to understand the voice of the Cassowary Coast and measure Council's performance against key indicators. Feedback from the scorecard will ensure we are providing services that meet the needs of our region, now and in the future,” said Councillor Tschui.
The One Coast: Cassowary Coast Community Scorecard will be available to complete online at www.catalyse.com.au/studies from Tuesday 26 April 2022.
One physical copy of the scorecard will be mailed to each household and can be returned via the prepaid-post envelope included or by dropping to a Council Customer Service Centre, find your nearest branch at www.cassowarycoast.qld.gov.au/our-council/contact-council.
The scorecard will be open for a minimum of three weeks.
Any community members who require assistance or access to a computer can drop into their local Library branch, where one of our Library team would be more than happy to assist.
For updates on the Community Scorecard and how you can join the conversation, please visit Council’s website via www.cassowarycoastregionalcouncil.com.au/community-scorecard