Council Strives for Continuous Improvement in Customer Service

Cassowary Coast Regional Council recently adopted and is currently implementing the Customer Service Charter to be used as Council’s guiding principles to deliver great service and value to our community.

The Charter encompasses all aspects of Council’s Customer Service and Service Delivery and incorporates the whole customer journey from the first point of contact through to the delivery of service. 

Mayor Mark Nolan said Council has a strong vision and mission which aspires to provide great experiences, deliver value and create a sustainable future for our community.

“The Customer Service Charter highlights Council’s commitment to continuous improvement in customer service and outlines timeframes, privacy, complaints management and our expectation of our customers.

“Through this process we aim to provide a consistent approach across all Council’s service delivery, engagement and communications activities, recognising this it is everyone’s responsibility to strive to provide a great customer experience,” said Mayor Nolan.

To read the Customer Service Charter in full click here.

For further information contact Council at 1300 763 903 or email enquiries@cassowarycoast.qld.gov.au.

Image caption: Cassowary Coast Regional Council Customer Service Team Member.