Rates Information
Payment Information
Click here for Payment of Rates information
Council will allow property owners who are unable to pay their rates by the due date to enter into an agreed payment arrangement. Please contact Council’s Rates Section to discuss.
Should rates not be paid in full by the due date, the discount will not be applied.
Ratepayers have the option to make pre-payments in advance to their rate files if they wish. This can reduce the financial pressure of having to pay a lump sum at once when the notice is issued.
Rates Discount
A discount of 5% will apply to the General Rates only and will be allowed if payment of all rates and charges are received on or before close of business on the last day of the discount period as set out on the rates notice.
Receive your rates notice electronically
Are you already signed up to receive your rates notice by email?
Cassowary Coast Regional Council recently changed provider to EzyBill for issuing emailed rates notices.
If you receive your rates by email, a new account has been set up in EzyBill and an email with your latest rates notice will be sent prompting you to create a new password for this account.
If you opt to receive notices via email, you will receive your Rates Notice(s) on the issue date wherever you are with internet access avoiding postal delays.
There are two ways to make the switch:
Rating Concessions
Not for Profit Organisations
Council has a policy relating to rate-based assistance for not-for-profit community, recreation and sporting organisations.
Please read the Rating Concession Policy to assess your eligibility. Please find the link to the Policy above, along with the link to Council’s rates forms.
Pensioner Concessions
Council offers a maximum of $300 per year for pensioners who meet the eligibility requirements of the Queensland Government's Pensioner Remission Policy.
This amount is in addition to the State Government Pension Remission.
For more information about the State Government Pension Subsidy, visit www.communities.qld.gov.au
Please read the Rating Concession Policy to assess your eligibility. Please find the link to the Policy above, along with the link to Council’s rates forms.
Water Consumption Concessions
Customers are responsible for water consumed through their water meter and infrastructure within the property boundaries is the responsibility of the landowner. Regular monitoring of water consumed as recorded on the water meter, ensures water leaks are detected and is the responsibility of the owner.
Council recognises leaks can occur and can go for long periods without being detected and cause financial difficulties. A reduction in water consumption may be permitted, should all conditions be met.
Please read the Rating Concession Policy to assess your eligibility. Please find the link to the Policy above, along with the link to Council’s rates forms.
Home Dialysis Concession
A non-chargeable water allowance of up to 190KL per year may be granted to those patients on a home renal dialysis machine.
Please read the Rating Concession Policy to assess your eligibility. Please find the link to the Policy above, along with the link to Council’s rates forms.
Objection to Categorisation
A ratepayer may object to a land categorisation by filling in the form below. It needs to be received by Council within 30 days after the rate's notice having been issued.
Please consider the following:
- The only ground on which you may object is that, having regard to the criteria determined by Council for categorising rateable land, your land should have been included, as at the date of issue of the rate notice, in another of the categories specified in the Table of Land Categories.
- The giving of a notice of objection will not, in the meantime, affect the levy and recovery of the rates specified in the rate notice.
- If, because of objection made, your land is included in another category, as at the date of issue of the rate notice, an adjustment of rates will be made.
Access more information about Rates forms and Fact Sheets.
Refunds and Transfer of Monies
Refunds of money, transfer of monies, or transfer of funds incorrectly processed by the ratepayer will not be charged a fee for their first incorrect payment however, this fee will be payable for any additional requests.
To access the Refund of Monies Form or the Transfer of Monies form.
Rural Road Post Addressing
If you need a rural road address post for a property, please complete the Rural Road Address Post Application Form, found under the Roads Forms section below:
Council Forms – Cassowary Coast Regional Council